Nichole brought with her 10+ years of business experience when she joined Twin City Plastic Surgery and Oasis Medical Spa & Wellness as the Practice Manager back in January of 2013, and although she was new into the healthcare arena at the time, she continues to learn and understand the challenges faced by the medical field through the ever-changing healthcare landscape.
Otherwise, she enjoys leading a team of wonderful professionals and managing all aspects of the business from the finances to the day-to-day operations of Twin City and each of the doctors’ private practices as well. Nichole works hardest to keep the focus of the business, however, on providing a professional and personalized patient experience, and she thoroughly enjoys communicating and interacting directly with patients as much as she can so as to continue to assure that they are well cared for through all aspects of their time spent within Twin City Plastic Surgery and Oasis Medical Spa & Wellness.
On a personal note, Nichole was born and raised in the Petersburg, Illinois, area and achieved her Bachelor’s Degree in Biology/Environmental Health at Illinois State University … go Redbirds! After living in the area through her college years, she and her husband decided to call Bloomington/Normal their home and have raised three boys in this great community. Nichole’s children occupy much of her time outside of the office, and she is very involved in her sons’ lives as family time is truly her passion, as well as being a huge advocate for the St. Jude Children’s Research Hospital.
Susie Collins is a Registered Nurse at Twin City Plastic Surgery and has enjoyed working with our growing Medical Team. Her main focus is scheduling surgeries for the doctors in our Practice, she also fields calls from patients for any issues they may be having, works with the insurance companies for pre-approvals of procedures, and also manages the day-to-day operations within the Medical Team to assure patients are seen in a timely and efficient manner when coming to Twin City for all of their medical needs.
Prior to coming to our Practice, Susie spent many years in medical and cosmetic dermatology in Prospect, Kentucky, although she was raised in Bloomington/Normal and is enjoying now being back in town and close to friends and family. Outside of work, Susie is busy with two young children and enjoys traveling whenever she has a chance.
Ashleigh has been with Twin City Plastic Surgery since May of 2012, and since then has been involved in many aspects of the Practice, allowing her to really grasp all of the moving parts and truly understand the processes and procedures. In this time, she has also fostered lasting relationships with our patients.
Currently, Ashleigh works as the Patient Care Coordinator and Billing Specialist. As the Patient Care Coordinator, Ashleigh works to create a positive patient experience for all patients seeking cosmetic surgery, guiding them from the moment of inquiry all the way through the post-surgery process. In addition, she recently finished courses in medical billing and coding and has since become Twin City’s Billing Specialist, assisting with patient accounts and fielding all inquiries, as well billing insurance and collecting payments. Ashleigh has a depth of knowledge about the products and services offered by our Doctors and within our Medical Spa from her days of running the Front Office, and she has excelled in her current roles, always willing to go the extra mile to assist our patients with whatever needs they may have.
Growing up in our local area, Ashleigh went to school at Illinois State University and since graduation has worked in the insurance and healthcare field in various capacities. Ashleigh is the middle of nine children and enjoys spending time with her family, especially her nieces and nephews. In her free time, Ashleigh enjoys traveling, reading, attending ISU sporting events, and planning events for family and friends.